Shipping Policy

We strive to ship your order as quickly as possible. Stock orders will be shipped in standard shipping times which are usually within 1 working day (the same working day for orders placed before 12 noon, where possible). Notification will be sent via email for out of stock items, with an expected ship date. However, standard shipping times are not guarantees or promises that a product will ship on a specific day. Please contact us you wish to find out the expected date of shipment on a particular item or order.

Our primary carrier is DPD, we may occasionally use Royal Mail, TNT or UPS. All methods used include full tracking.

Please review our shipping options and policies, and plan your purchases accordingly. Due to special package requirements we may not be able to ship products to certain areas or may be constrained on our shipping options.

UK Shipping

Our primary carrier is DPD using the DPD Next Day service, which is available for most areas of the UK. Some remote areas may require 2 days for delivery.

EU Shipping

Our primary carrier is DPD using their DPD Classic service, which is a typically a 2-3 day service for most European (EU member) countries. If the typical delivery delay is 4 days or more for a specific European country, we may use the DPD Express service instead to ensure faster delivery.

Non-EU and other International Shipping

Our primary carrier for exports is DPD using their DPD Express service, which is a typically a 2-5 day service for European non-EU member countries and other International destinations. Please note that importation fees and taxes may be payable to the destination country's customs service, this is beyond our control and these fees are not included in the shipping costs the we charge. In the event of a customs charge, your shipment will not be delivered to you if you do not pay the fees to the delivery company. It is important to note that we will not refund your shipping costs if you decide not to accept the delivery by failing or refusing to pay your customs fees and the shipment is returned to us.

Signature and Physical Address

All orders require a signature upon delivery. Therefore, a physical address is needed.

Rerouting

Packages cannot be rerouted once shipped for customer security and logistical reasons.

Special Shipping Offers

Special shipping offers may supersede these policies.